FAQ

Oh, yes! Nothing is worse than nosy neighbors, or the postal worker knowing your business. To combat both, we always ship in a plain white mailing box with no external branding. It is very discreet.

We try to ship out orders super fast. But I do ask that you give me up to 3 business days to get your purchase packaged and on it’s way.

Need your order to go out ASAP? Purchase Rush Processing for same day or next day processing.

Shipping times vary depending on the type of shipping your chose and where you are located.


Domestic US shipping times are as follows:

Free Shipping: 3-5 days

First Class: 3-5 days

Priority: 2-3 days

Priority Express: 1-3 days

Fedex Home: 2-3 days

 

International shipping times are as follows:

Free Shipping: 2-6 weeks

First Class: 2-6 weeks

Priority: 6-10 days

Priority Express: 3-5 days

I handcraft the design to the size that you choose when ordering. This will include the clasp length. 

Not sure what size to choose? check out my Sizing guide.

We get this question a lot, especially for our bondage fashion pieces. It is not recommended that an aluminum based piece be worn 24/7 (although it will not harm you to do so). We recommend a stronger metal for 24/7 wear, and are happy to quote you a price for a stronger metal on any design and length that you like! Many of our stronger metals come in a variety of colors & prices. Check out the shop for many pieces you can wear 24/7!

 

This is one of the beautiful things of handcrafted! We can customize almost any piece in our shop. If you need an alteration to an existing design, just Contact us and we would be happy to quote you for any alterations you require!

Yes! Our artisans love making custom jewelry. Just visit our Custom Order form to get started.

Yes! This is something we are happy to do under our Custom Order process. Just visit the Custom Order form to get started.

It is generally recommended that you remove your jewelry for showering purposes to maintain the longevity of the piece. However you can do so if you choose. We recommend gently drying your jewelry immediately after cleaning or showering. Please not that for some metals, contact with water may accelerate the tarnishing process.

Most of our Chainmail necklaces can be converted into a lockable collar at no additional charge. However, we do not recommend rough tugging or 24/7 wear of our aluminum based necklaces and collars. If you are looking for something that can take some abuse, please message us prior to purchase for sturdier metal options.

Yes! We are happy to make repairs to our designs or to jewelry you purchased elsewhere, for a fee. Please Contact Us about having an item repaired.

As of March of 2015 all European Union countries began charging and collecting a Value Added Tax for all goods (including digital download items) purchased from another country above a certain value (please check with your customs department for value thresholds). This is an Import Tax charged by your government, and not a charge initiated by Serenity in Chains. You will have received a remittance notice by your customs department, and in some countries this fee will need to be paid in order to receive your package. For further questions, please contact your local customs office.

Yes! Every Serenity in Chains design comes with a guarantee so that you can rest easy when purchasing from us. You can read all about the guarantee here.

Although I hope you adore the designs that you have purchased, I understand that some things happen. I am happy to accept returns within 30 days of purchase. Please see my Return Policy for full details.