Payments & Returns
All Domestic orders ship for just $5, all International orders ship for just $10!
Orders over $100 ship free!!
How can I pay?
We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.
Is your site secure?
Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal notifies us that you've paid and we ship you your order. This means your payment information is secure!
Do I have to have a PayPal account to buy?
No, you can pay with your credit card without a PayPal account. Simply click the 'Pay with credit card' link at checkout.
Ohio residents will be charged a 7% sales tax.
International Taxes, Fees, and Duties
All international import taxes, fees, duties, and other charges will be your responsibility. Unfortunately, we are not able to effect these fees as they are regulated and charged by your local government. We mark all packages as "Merchandise" with the correct value declared as required by international law. If you have questions about a fee charged by your government for importing goods, please contact your local customs department.
Please be aware that E-checks through Paypal may take 5-7 business days to clear and may delay shipping of your purchase, and we are unable to affect this process. Purchases will not ship until payment has cleared. We appreciate your patience
If you need to cancel an order, please contact us immediately to do so. Once your order has shipped we are not able to cancel your order, and it will be treated as a return. Since we try to ship your purchase at light speed, it is very important that when you purchase you are ready to own a little piece of serenity from Serenity in Chains.
Returns and Exchanges
Returns for Refund or Store Credit
Returns must be made with prior approval, and shipping is to be paid by the customer (excluding items that arrived defective). Please Contact Us if you need to make a return. Items shipped back without return confirmation from a Serenity in Chains artisan will be shipped back at the purchaser's expense.
Return requests must be made within 5 days of receipt to receive a refund, minus shipping. Returns must be post marked by the 15th day after reciept to be accepted as a return for refund. Any return made after the 15th calendar day up to the 30th calendar day will be made at our discretion, for In Store credit only. Returns are not accepted past 30 days.
To return items for Exchange or Refund, please carefully package the items and send to:
Serenity in Chains
2901 119th Street
Toledo, Ohio 43611
Please enclose a copy of your receipt and a contact number, should we need to reach you.
For defective item returns, customer shall pay shipping upfront, and be reimbursed for the shipping costs if the item is found to have been defective by a Serenity in Chains artisan. Non defective returns are to be shipped back at the buyer's expense. A 15% restocking fee may be charged for items returned that are not defective. This fee is charged at our discretion.
Custom Made Returns
Please note that Custom Made Items are not be returnable unless deemed defective by a Serenity in Chains artisan, in which case they will be repaired or replaced. This is due to the personalized nature of our custom made products, and our inability to restock them for sale.
Your Privacy is very important to us. Your information will never be disclosed, shared, sold, rented, or loaned to any 3rd party. Spam kills trees, and we kind of like trees.